Students are encouraged to seek a resolution to their complaints by talking directly with their professors. When they encounter problems they feel they cannot discuss directly with their professors, they should contact the Assistant Dean of Student Affairs for the appropriate degree program. The Assistant Deans, who are responsible for the grievance and disciplinary process of the Business School, will assist students themselves or engage the appropriate Division Chair, Vice Dean or Senior Vice Dean. When students encounter problems with an administrator, the Assistant Deans may bring the matter to the School's Human Resources Office instead. These officials will provide advice and information to a student with a complaint about faculty conduct and, if the student wishes, seek to resolve the complaint through informal discussions with the professor or administrator.
Students may also bring their problems to the University's Ombuds Officer, who serves as an informal, confidential resource for assisting members of the University with conflict resolution. The Ombuds Officer provides information, counseling and referrals to appropriate University offices. She will also mediate conflicts if both parties agree. She does not have the authority to adjudicate disputes and does not participate in any formal University grievance proceedings.