Operating Systems
ITG supports Windows Enterprise and Professional versions and Mac OS X on students' laptop computers. In order to provide as high a quality of service as possible, and to scale its resources across 2700 students, ITG only supports laptops with the English language versions of the operating system. Troubleshooting a computer with problems can be a time-consuming process in any case, but if language translation is added on top of the task, the time and effort can multiply. As a result, ITG must restrict its support to software that is English language only.ITG attempts to make CBS' network infrastructure, and the applications that run on it, as OS agnostic as possible. If you are computer-savvy, and will not need to rely on ITG for computing support, most of what is offered at the School is not OS-specific. However, there are pieces of software used in required core courses that will not run in a non-Windows environment, and there is no guarantee that there will not be more in the future.
ITG can not support new operating systems until they have been approved by ITG. This allows for testing and resolution of bugs that appear only after the operating system is initially released, as well as time for software manufacturers to release compatible versions of their products. ITG continues to monitor developments in operating systems, and as new operating systems are released, the list of supported operating systems is updated and revised as needed. Major operating system service packs and major software upgrades (e.g. MS Office, Acrobat) also need to be fully tested by ITG for compatibility. The timeframe for testing and approval varies depending on the service pack or upgrade. Please check with ITG Student Support to determine if the service pack or upgrade in question is supported.
Note: This does not apply to “Microsoft Windows Update”. You should always have the auto update feature activated and set to perform the all critical updates automatically.
Key Takeaways:
- Only English-language versions of Windows and Applications are supported
- Check with ITG before major system and application updates
Applications
The Information Technology Group will provide technical assistance for the software listed in the core software list. Any software not appearing in this list will not be supported.
ITG will only support official releases of software programs (e.g. Microsoft Office). ITG will not support pirated or beta versions on student laptop computers. Beta versions of software often have bugs that can affect other programs as well as the operating system.
ITG will troubleshoot software-related issues (e.g. installation, illegal operations error messages in programs, printing). We are not staffed to offer training on software usage (e.g. calculations, derivatives, formatting, heuristics, macros, how to zip/unzip a file).
ITG does, however, create "How To" documentation on many facets of computing that are central to the usage of your laptop computers at the School. These are available through the ITG website in the Knowledge Base.
ITG will assist students in trying to remove viruses and repair affected documents regardless of which anti-virus software is installed. But you must have an active, up-to-date anti-virus program installed on your laptop computer in order to get any type of support from the Business School's Student Support Centers.
Software ITG will be Unable to Support
Any program or software package not listed above will not be supported by the Information Technology Group. Of particular note:
- Beta versions of Microsoft Office (or any other software).
- Pirated versions of Microsoft Office (or any other software).
- Non-English versions of operating systems and software programs.
- Other e-mail clients: the Microsoft Exchange environment was designed for use with the Outlook Professional client
- Other anti-virus software: The Information Technology Group will not support any anti-virus software other than Symantec AntiVirus. We will, however, assist students in trying to remove viruses and repair affected documents provided some anti-virus program is installed, activated, and has the latest virus definitions installed.
- Firewalls
