General InformationInformation Technology Group (ITG) welcomes you to Columbia Business School. To best meet the technical support needs of students, ITG has designed policies to shape procedures and expectations for software and hardware support during your stay at the Business School.
While policies are constantly subject to review, change and adaptation, this information is intended to serve as an overview of Information Technology services, resources, and support standards for students at the Business School.Although ITG will be your primary organization for computer support, students should be aware that there are two distinct IT organizations that provide Business School students with computer services:
- ITG is provided exclusively by the Business School for the Business School community
- CUIT is provided by the University for the larger university community
This section contains an explanation of each organization, the services provided by each one, and the location of each organization's Support Center.
Information Technology Group (ITG)ITG is the IT department for the Business School. It will be your primary source of support while you are a student at the Business School. ITG provides computing services for faculty, students, and administrators. MBA, EMBA and MS student support is provided through Student Technology Centers located in Uris and Warren Halls.
- 202 Uris Hall (main Student Technology Center)
- 402 Warren Hall
- Watson Library (Express Support Desk)
These support centers are exclusive to currently matriculated students. The hours of operation for each Support Center vary throughout the year. Current hours can always be found on the ITG website.
Below are the services ITG provides to students:
- General laptop software support
- Connectivity to the Business School’s network (CBS)
- Network and local printing
- Express Web Kiosks
- E-mail support
- Assisted escalation of account and server-related e-mail issues to CUIT
- Assisted escalation of laptop hardware hardware issues to your computer's manufacturer
- Short-term use (subject to availability) of loaner laptops for students whose computer has been stolen or returned to the manufacturer for repair
- Support for special Business School online applications and resources
The majority of your computing needs will be provided by ITG-- minimizing your involvement with the University’s IT organization. ITG will make a "best effort" at solving CUIT issues before escalating the problem to the CUIT Support Center.
Columbia University Information Technology (CUIT)
CUIT is one of the Columbia University organizations that provide a variety of computing services to the entire University. For the most part, your interaction with CUIT will be limited. It is easiest to understand the role of CUIT in relation to the Business School by thinking of them as the School's Internet Service Provider (ISP).
In addition to managing the University's high-speed data network backbone and the University's connection to the Internet, CUIT provides the following services for Business School students:
- Modem pools for dial-up access to the Internet and University and Business School resources
- Authentication of University resources (e.g. access to online Library resources and student grades)
- An optional personal account with e-mail and space for personal web pages
- Columbia University Wireless Network
The CUIT Support Center is located in 102 Philosophy Hall. For more information, including current support hours, please visit the CUIT website at: http:/www.columbia.edu/cuit.
Support of Your Larger IT InfrastructureThe Business School provides each student with a network account that provides access to local and network printing, Express Web Kiosks in both Uris and Warren Halls, and all Business School online applications (e.g., bidding for job interviews and seats in courses, online course materials).
A lifetime e-mail forwarding address is also provided to you by the Business School. This forwarding address is your official address for all School and University communications, including billing statements. It is critically important that it is always set to forward to a valid email account.
The University provides each student with a university account. This account includes an optional e-mail account, to which your Business School email address can be forwarded to if you desire. Your university account also includes space that can be used for a personal web page, and provides access to dial-up modem pools for off-campus access to e-mail and the internet.
Support for the network you will use to access the internet, library resources, Business School applications, and email is split between ITG and CUIT. ITG maintains the wired network connections and CBS-Secure/CBS-Guest wireless network in Uris and Warren Hall, while CUIT maintains the university's main internet connectivity and the Columbia University wireless network on the campus (including the Watson Library in Uris Hall).
ITG is unable to provide support for the following items:
- Non-approved or pirated operating systems and software
- Non-English versions of software or operating systems
- Data backups
- Hardware repairs
Hardware LoansWith the exception of the limited Loaner laptop program, ITG does not have the resources to loan hardware to students. This includes, but is not limited to:
- Batteries and AC adapters
- Ethernet modem adapters and dongles
- External keyboards
- External monitors
- Network cables
- CD Drives
- Phone Chargers
- USB Key Drives