Operations Ideas at Work Articles
October 31, 2011

Winning Combinations

Auctions can reduce costs for vendors and buyers, even in complex businesses.

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September 30, 2011

Unraveling Systemic Risk

A new framework helps regulators and industries trace risk to its source.

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August 23, 2011

Measuring the Effect of Queues on Customer Purchases

Find the best tradeoff between customer service capacity and pricing by calculating the extent to which long lines affect sales and revenue.

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June 24, 2011

Can Sharing Warranty Costs Lead to Better Products?

New research shows that product quality and safety improves when suppliers bear equal responsibility for warranty costs.

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March 29, 2011

When the Best Get Better

How innovation and foreign ownership help high-performing firms reach even higher.

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February 22, 2011

Temporal Dynamics of Social Exchange and the Development of Solidarity: "Testing the Waters" vs. "Taking a Leap of Faith"

Build professional relationships slowly and consistently over time for stability, robustness, and value.

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January 31, 2011

Making More Room in ICUs

From the Archive: A new decision model could help ICUs treat more patients without adding beds or sacrificing quality of care.

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August 24, 2010

Shifting Out of Neutral

Game theory shows how flexibility on net neutrality principles could benefit consumers, ISPs, and content providers.

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July 22, 2010

Revenue Management with Costly Price Adjustments

Determine when making price changes will — and won’t — pay off.

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