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Operations Ideas at Work Articles
August 23, 2011
Find the best tradeoff between customer service capacity and pricing by calculating the extent to which long lines affect sales and revenue.
June 24, 2011
New research shows that product quality and safety improves when suppliers bear equal responsibility for warranty costs.
February 22, 2011
Temporal Dynamics of Social Exchange and the Development of Solidarity: "Testing the Waters" vs. "Taking a Leap of Faith"
Build professional relationships slowly and consistently over time for stability, robustness, and value.