Program Delivery and Evaluation

We recommend three program evaluation methods to assess the program’s efficacy and business impact— and to make necessary adjustments—at key program junctures: during the pilot program, throughout the program itself, and following the program.

Pilot Evaluation

During and after the optional pilot program, we talk with your company representatives, our faculty director and the program participants, and we review scores and written comments from an evaluation form.

Ongoing Program Evaluation

During the program, we will continue to use an evaluation form to capture participants’ thoughts on their learning experience and the program’s relevance to their current and future role. We also ask for their suggestions for improvement.

After-Action Reviews (AAR)

After each program delivery, an After-Action Review, or AAR, will be held to assess what went well, what could be done better, and what specific steps we can take to retain what went well and improve what could be done better. The AAR is performed with the faculty director, account management team and the key client stakeholders.

Over the longer term, we also can evaluate the program’s impact six months after the program, and up to two years following the program’s completion: to assess competency development over time, application of key course concepts, and business impact, both financial and non-financial.