Linda V. Green

Armand G. Erpf Professor of the Modern Corporation

Decision, Risk, and Operations

Armand G. Erpf Professor of the Modern Corporation

Healthcare and Pharmaceutical Management Program

BS, City University of New York, City College, 1970; MS, New York University, 1973; PhD, Yale, 1978

Joined CBS in 1978

Download Curriculum Vitae (PDF)

Linda Green

Office
423 Uris

Phone
212-854-4108

E-mail
lvg1@columbia.edu

Fax
212-316-9180

Teaching and research interest

Professor Green earned her doctorate in Operations Research from Yale University. Her research, which has focused on the development and application of mathematical models of service systems, has resulted in dozens of publications in the premier technical journals such as Operations Research and Management Science as well as prominent healthcare journals such as Health Services Research, Inquiry and Academic Emergency Medicine. Her current research focuses on improving the delivery of healthcare by providing policy insights and operational methodologies to increase efficiency, effectiveness and access. Specific projects include reducing delays for emergency care, providing timely access to primary care, the development of new nurse staffing methodologies and the identification of primary physician and hospital bed capacity needs. She is co-founder and co-director of the Columbia Alliance for Healthcare Management, a unique partnership of the College of Physicians and Surgeons, the Mailman School of Public Health and the Business School, dedicated to promoting interdisciplinary research and education in healthcare management. She has been a consultant for both private and public sector organizations and has served on several advisory boards. Prior to joining Columbia, she worked at AT&T and Bell Laboratories. She has been an Associate Editor for Management Science and Operations Research and the Department Editor for Public Sector Applications for Management Science. In recognition of her professional achievements, Professor Green was elected a Fellow of INFORMS.

Chapters

Queueing Theory and Modeling In Handbook of Healthcare Delivery Systems (2011)
Author(s): Linda Green

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Using Queueing Theory to Alleviate Emergency Department Overcrowding In Wiley Encyclopedia of Operations Research and Management Science (2010)
Author(s): Linda Green

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Using operations research to reduce delays for healthcare In Tutorials in Operations Research (2008)
Author(s): Linda Green

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Queueing analysis in healthcare In Patient flow: Reducing delay in healthcare delivery (2006)
Author(s): Linda Green

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Journal articles

Identifying Good Nursing Levels: A Queuing Approach In Operations Research (2011)
Author(s): Natalia Yankovic, Linda Green

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The Impact of Ambulance Diversion on Heart Attack Deaths In Inquiry (2010)
Author(s): Natalia Yankovic, Sherry Glied, Linda Green, Morgan Grams

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Reducing delays for medical appointments: A queueing approach In Operations Research (2008)
Author(s): Linda Green, Sergei Savin

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Providing timely access to care: What is the right patient panel size? In The Joint Commission Journal on Quality and Patient Safety (2007)
Author(s): Linda Green, Sergei Savin, Mark Murray

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Coping with time-varying demand when setting staffing requirements for a service system In Production and Operations Management (2007)
Author(s): Linda Green, Peter Kolesar, Ward Whitt

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Note—Computing time-dependent waiting time probabilities in M(t)/M/s(t) queueing systems In Manufacturing and Service Operations Management (2007)
Author(s): Linda Green, João Soares

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Managing Patient Service in a Diagnostic Medical Facility In Operations Research (2006)
Author(s): Linda Green, Sergei Savin, Ben Wang

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Using queueing theory to increase the effectiveness of emergency department provider staffing In Academic Emergency Medicine (2006)
Author(s): Linda Green, João Soares, James Giglio, Robert Green

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Improving emergency responsiveness with management science In Management Science (2004)
Author(s): Linda Green, Peter Kolesar

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An improved heuristic for staffing telephone call centers with limited operating hours In Production and Operations Management (2003)
Author(s): Linda Green, Peter Kolesar, João Soares

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How Many Hospital Beds? In Inquiry (2003)
Author(s): Linda Green

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Strategies for Cutting Hospital Beds: The Impact on Patient Service In Health Services Research (2001)
Author(s): Linda Green, Vien Nguyen

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Improving the SIPP approach for staffing service systems that have cyclic demands In Operations Research (2001)
Author(s): Linda Green, Peter Kolesar, João Soares

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A note on approximating peak congestion in Mt/G/∞ queues with sinusoidal arrivals In Management Science (1998)
Author(s): Linda Green, Peter Kolesar

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Insights on service system design from a normal approximation to Erlang's delay formula In Production and Operations Management (1998)
Author(s): Peter Kolesar, Linda Green

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A note on the convexity of service-level measures of the (r, q) system In Management Science (1998)
Author(s): Linda Green, Peter Kolesar, Hongtao Zhang

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The lagged PSA for estimating peak congestion in multiserver Markovian queues with periodic arrival rates In Management Science (1997)
Author(s): Linda Green, Peter Kolesar

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On the accuracy of the simple peak hour approximation for Markovian queues In Management Science (1995)
Author(s): Linda Green, Peter Kolesar

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Note: On the efficiency of imbalance in multi-facility multi-server service systems In Management Science (1995)
Author(s): Linda Green, Debashis Guha

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The pointwise stationary approximation for queues with nonstationary arrivals In Management Science (1991)
Author(s): Linda Green, Peter Kolesar

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Some effects of nonstationarity on multiserver Markovian queueing systems In Operations Research (1991)
Author(s): Linda Green, Peter Kolesar, Antony Svoronos

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An anti-PASTA result for Markovian systems In Operations Research (1990)
Author(s): Linda Green, Benjamin Melamed

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Testing the validity of a queueing model of police patrol In Management Science (1989)
Author(s): Linda Green, Peter Kolesar

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A convexity result for single-server exponential loss systems with non-stationary arrivals In Journal of Applied Probability (1988)
Author(s): Antony Svoronos, Linda Green

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Queueing systems with service interruptions II In Naval Research Logistics (1988)
Author(s): Awi Federgruen, Linda Green

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The N-seasons S-servers loss system In Naval Research Logistics (1987)
Author(s): Antony Svoronos, Linda Green

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On the validity and utility of queueing models of human service systems In Annals of Operations Research (1987)
Author(s): Linda Green, Peter Kolesar

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A queueing system with general-use and limited-use servers In Operations Research (1985)
Author(s): Linda Green

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A queueing system with auxiliary servers In Management Science (1984)
Author(s): Linda Green

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An M/G/c queue in which the number of servers required is random In Journal of Applied Probability (1984)
Author(s): Awi Federgruen, Linda Green

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The feasibility of one-officer patrol in New York City In Management Science (1984)
Author(s): Linda Green, Peter Kolesar

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A multiple dispatch queueing model of police patrol operations In Management Science (1984)
Author(s): Linda Green

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Queues in which customers receive simultaneous service from a random number of servers: A system point approach In Management Science (1984)
Author(s): Percy Brill, Linda Green

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A limit theorem on subintervals of interrenewal times In Operations Research (1982)
Author(s): Linda Green

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Comparing operating characteristics of queues in which customers require a random number of servers In Management Science (1981)
Author(s): Linda Green

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A queueing system in which customers require a random number of servers In Operations Research (1980)
Author(s): Linda Green

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CaseWorks

The New York City Police Department Patrol System: Fall 2010
Author(s): Linda Green

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Queueing Management and Models: Summer 2011
Author(s): Linda Green, Garrett J. van Ryzin

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The Ritz Carlton Hotel Company: The Quest for Service Excellence: Spring 2008
Author(s): Nelson M. Fraiman, Linda Green, Garrett J. van Ryzin, Aliza Heching

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Working Papers

"Nursevendor problem": Personnel staffing in the presence of endogenous absenteeism Working paper (2011)
Author(s): Linda Green, Sergei Savin, Nicos Savva

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Ambulance Diversion and Myocardial Infarction Mortality (2005)
Author(s): Sherry Glied, Morgan Grams, Linda Green

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Using Queueing Theory to Increase the Effectiveness of Physician Staffing in the Emergency Department Working Paper (2005)
Author(s): Linda Green, João Soares, James Giglio, Robert Green

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