Fac Staff Detail

Professor Kolesar studies quality management and statistical quality control as well as applications of operations research and statistics, particularly in relation to the management of production and service systems. His recent research includes building models for the analysis and design of service systems with random cyclic customer demand patterns, accelerating the implementation and effectiveness of total quality management systems and optimizing credit-screening procedures. He was awarded the 1975 Lanchester Prize--the highest award in operations research--for work on the logistics of such emergency services as police and fire departments and for contributions to the design of the New York City Fire Department’s Computerized Control System. Kolesar was twice the examiner for the Malcolm Baldridge National Quality Award, and is an associate editor for Interfaces and the Quality Management Journal, and also a consultant to numerous firms and government agencies.

• Fall 2012
  Operations Consulting (Master Class) (MBA)
  
• Fall 2011
  Operations Consulting (Master Class) (MBA)
  
• Fall 2010
  Operations Consulting (Master Class) (MBA)
  
• Spring 2009
  Operations Consulting (Master Class) (MBA)
  
• Fall 2009
  Operations Consulting (Master Class) (MBA)
  

Scientific quality management and management science In Handbooks in Operations Research and Management Science (1993)
Author(s): Peter Kolesar

Juran's lectures to Japanese executives in 1954: A perspective and some contemporary lessons In The Quality Management Journal (2008)
Author(s): Peter Kolesar

Coping with time-varying demand when setting staffing requirements for a service system In Production and Operations Management (2007)
Author(s): Linda Green, Peter Kolesar, Ward Whitt

Improving emergency responsiveness with management science In Management Science (2004)
Author(s): Linda Green, Peter Kolesar

An improved heuristic for staffing telephone call centers with limited operating hours In Production and Operations Management (2003)
Author(s): Linda Green, Peter Kolesar, João Soares

Improving the SIPP approach for staffing service systems that have cyclic demands In Operations Research (2001)
Author(s): Linda Green, Peter Kolesar, João Soares

A note on approximating peak congestion in M_t/G/∞ queues with sinusoidal arrivals In Management Science (1998)
Author(s): Linda Green, Peter Kolesar

Insights on service system design from a normal approximation to Erlang's delay formula In Production and Operations Management (1998)
Author(s): Peter Kolesar, Linda Green

Creating Customer Value through Industrialized Intimacy In strategy + business (1998)
Author(s): Peter Kolesar, Garrett van Ryzin, Wayne Cutler

A note on the convexity of service-level measures of the (r, q) system In Management Science (1998)
Author(s): Linda Green, Peter Kolesar, Hongtao Zhang

The lagged PSA for estimating peak congestion in multiserver Markovian queues with periodic arrival rates In Management Science (1997)
Author(s): Linda Green, Peter Kolesar

Partial quality management: An essay In Production and Operations Management (1995)
Author(s): Peter Kolesar

On the accuracy of the simple peak hour approximation for Markovian queues In Management Science (1995)
Author(s): Linda Green, Peter Kolesar

The relevance of research on statistical process control to the total quality movement In Journal of Engineering and Technology Management (1993)
Author(s): Peter Kolesar

Vision, values, milestones: Paul O'Neill starts total quality at Alcoa In California Management Review (1993)
Author(s): Peter Kolesar

The pointwise stationary approximation for queues with nonstationary arrivals In Management Science (1991)
Author(s): Linda Green, Peter Kolesar

Some effects of nonstationarity on multiserver Markovian queueing systems In Operations Research (1991)
Author(s): Linda Green, Peter Kolesar, Antony Svoronos

Testing the validity of a queueing model of police patrol In Management Science (1989)
Author(s): Linda Green, Peter Kolesar

On the validity and utility of queueing models of human service systems In Annals of Operations Research (1987)
Author(s): Linda Green, Peter Kolesar

A robust credit screening model using categorical data In Management Science (1985)
Author(s): Peter Kolesar, Janet Showers

The feasibility of one-officer patrol in New York City In Management Science (1984)
Author(s): Linda Green, Peter Kolesar

Using simulation to develop and validate analytic models: Some case studies In Operations Research (1978)
Author(s): Edward Ignall, Peter Kolesar, Warren Walker

Improving the deployment of New York City fire companies In Interfaces (1975)
Author(s): Edward Ignall, Peter Kolesar, Arthur Swersey, Warren Walker, Edward Blum, Grace Carter, Homer Bishop

A queueing-linear programming approach to scheduling police patrol cars In Operations Research (1975)
Author(s): Peter Kolesar, Kenneth Rider, Thomas Crabill, Warren Walker

Determining the relation between fire engine travel times and travel distances in New York City In Operations Research (1975)
Author(s): Peter Kolesar, Warren Walker, John Hausner

Comments on a blood-bank inventory model of Pegels and Jelmert In Operations Research (1973)
Author(s): John Jennings, Peter Kolesar

A remark on the computation of optimum media schedules In Operational Research Quaterly (1968)
Author(s): Peter Kolesar

A branch and bound algorithm for the knapsack problem In Management Science (1967)
Author(s): Peter Kolesar

Linear programming and the reliability of multicomponent systems In Naval Research Logistics Quarterly (1967)
Author(s): Peter Kolesar