Organizations CaseWorks Abstracts
Spring 2008
The Ritz Carleton Hotel Company: The Quest for Service Excellence
The Ritz-Carleton Hotel Company's quest for service excellence was an on-going process.
Spring 2008
Board Development at Added Value
Added Value is a non-profit organization that provides an urban gardening program for teenagers in Red Hook, New York.
Spring 2008
Transforming the Finance Function at the New York Stock Exchange
In 2004 John Thain appointed Amy Butte as Chief Financial Officer at the New York Stock Exchange.
Spring 2008
Singapore Airlines: Continuing Service improvement
After years of continuing success, Singapore Airlines (SIA) had established itself as the leading carrier in terms of service.
Spring 2008
Executive Compensation: Rewards for Success or Unnecessary Excess?
This brief synthesizes economic research on executive compensation to help explain the trends in both the level of executive pay and composition of the executive compensation package from the 1930s to the present.